PR

Priya Raghunathan

@priya_r

Associate Product Manager

About

Associate PM on payments infrastructure at a mid-size fintech in London. I own refund and dispute flows for merchants. Started this log because my manager told me to keep track of things. Kept it because it works.

2

Years Experience

Now

Associate PM on payments infrastructure. Currently owning refund and dispute flows. Going up for PM this cycle.

Updated in July

Domain Expertise

  • Payments · Worked in it · 2 yrs
  • Fintech · Worked in it · 2 yrs
  • Merchant tooling · Worked in it · 1 yr

14 contributions in the last year

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Refunds & Disputes
I owned it1
34%

Support tickets about refund status

First month post-launch

Owned the refund status API launch end to end

May 19, 2026

Owned the refund status API launch end to end. Scope, rollout, merchant comms, support macros. We shipped to all merchants on the 19th with zero rollbacks. First thing I have run without Elena in the room. Support tickets about refund status are the number to watch, checking back in a month.

Skills

  • Discovery interviews1
  • Edge case analysis1
  • Spec writing
  • Stakeholder comms
Refunds & Disputes
18%

Dispute-related merchant contacts

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